The management of the National Open University of Nigeria (NOUN) is working to set up a website to handle complaints from its students, staff and clients.
This was disclosed by the university’s Vice-Chancellor, Prof. Abdalla Adamu, on Wednesday in Abuja at the inauguration of the institution’s Service Chapter and Complaints Policy.
According to Adamu, the website, www.nounsupport.com will take complaints meant for the vice-chancellor.
“On the left side of the website will be-talk to my vice-chancellor-for my complaints.
“On the other side will be-rate my centre—for issues concerning our study centres.
“We have to strengthen our SERVICOM interface with our students; we will include a SERVICOM link in the website where the unit can receive complaints,” he said.
The VC said that NOUN would create a module where non-teaching staff would be evaluated to avoid friction between them and teaching staff. (NAN)
