Etisalat Careers – Etisalat Nigeria Job Recruitment Ongoing

Etisalat Nigeria Job Recruitment for Entry Level and Experienced Personnel

Etisalat Nigeria is recruiting to fill the following job positions:

(1) Job Title: Graduate Analyst, Sim Registration (HQ).

Job Summary:
Assist in managing the day to day running of the subscriber registration operations in HQ and Regions

Job Functions:
– Ensure implementation of processes and procedures guiding activities of SIM Registration Officers (SROs) in all the regions to ensure delivery on set subscriber registration targets.
– Assist Manager SIM registration to manage all SIM Registration activities in assigned Region.
– Provide and co-ordinate first-line systems support for SIM Registration issues escalated to the HQ.
– Ensure timely escalation and resolution of all SIM Registration-related issues from any region.
– Ensure the pooling of registered subscriber data to central server and escalate all factors / challenges adversely affecting the achievement of pooling targets.
– Track, audit and visit Trade and SIM Registration outlets and hot-spots.
– Prepare and ensure timely delivery of all reports required from SIM Registration outlets in the country for the attention of Manager, SIM Registration Operations.
– Gather information on competition activities in SIM Registration and collate information for attention of HQ team.
– Perform any other duties as assigned by the Manager, SIM Registration.

Educational Requirement:
First degree or its equivalent in a relevant discipline.

Experience:
Minimum of one year post NYSC relevant work experience.

(2) Job Title: Engineer, Performance.

Job Summary:
Assist in measuring quality of service performance and ensure adherence to quality of service standards.

Job Function:
– Manage all voice performance monitoring and reporting in 2G, 3G, LTE etc.
– Prepare and ensure quality of service reports are properly documented for management use and decision making purposes.
– Support Drive Test Engineers on the field based on their testing requirement.
– Analyze, detect and report on the performance of the different network QoS reports.
– Generate and circulate daily, weekly and monthly network reports.
– Analyze the data obtained from report and generate network performance analysis.
– Prepare and Submit NCC, Group, Management and external party related performance request.
– Assist in defining the KPI threshold for EMTS Etisalat Nigeria Technical Vendors.
– Analyse measurement data using a special processing new test tool.
– Prepare and submit ad hoc reports on data performance within the stipulated time frame

Educational Requirements:
First Degree or equivalent in Electrical Engineering.

Experience,Skills & Competencies:
-Two (2) years post NYSC work experience.
– Network Availability and Capacity Management.
– Business Application Knowledge.
– Communication.
– Problem Solving.
– Passion for Excellence.
– Integrity.
– Empowering people.
– Growing people.
– Team work.
– Customer Focus.

(3) Job Title: Head, Revenue Assurance & Fraud Management.

Job Summary:
Lead and coordinate the revenue assurance and fraud management activities, with the goal of providing strategic direction to maximize revenue and minimize/mitigate risk.

Job Functions:
Tactical:
-Manage staff, provide leadership and professional development to ensure productivity and efficiency.
-Analyse and understand various revenue streams, product offerings and associated systems and processes to ensure completeness, accuracy and validity

Operational:
-Develop, implement and maintain processes and procedures for effective revenue assurance and fraud management.
-Formulate and oversee the implementation of companywide revenue assurance and fraud management strategy including the definition of appropriate KPIs.
-Update and develop team knowledge about revenue assurance and industry best practice to ensure the organisation’s revenue assurance readiness is at par with industry standards.
-Define criteria and measure the departmental performance with respect to revenue assurance and fraud management.
-Ensure proper implementation and continuous monitoring of the revenue assurance tools.
-Ensure proper and adequate resource allocation according to departments requirements and provide the extra support needed if resources are inadequate.
-Ensure all revenue assurance reports are prepared on time for the Chief Financial Officer’s review.
-Advise on revenue impacting processes to be implemented and ensure the department adhere strictly to approved company and regulatory processes and procedures.
-Follow up/escalate issues submitted by the revenue assurance department or other departments to provide required studies to maximise revenue and process efficiency.
-Carry out other requests as instructed by Chief Financial Officer

Educational Requirements:
-First degree in a relevant discipline from a recognized university.
-Membership of Professional association (CIMA, CFA, ACCA, ICAN, etc)

Experience,Skills & Competencies:
-Eight (8) to Twelve (12) years work experience, with at least three (3) years in a managerial role.
-Financial Accounting/ Reporting.
-Revenue Assurance.
-Financial Systems Knowledge.
-Business and/or Financial Acumen.
-Accountability.
-Delegation/ Supervisory.
-Passion for Excellence.
-Integrity.
-Empowering people.
-Growing people.
-Team work.
-Customer Focus.
Job Title: Manager, Information Security Management
Location: Lagos
Job Summary

• Manage the planning and delivery of the Information Security program for EMTS enterprise IT network environment covering compute, network and storage infrastructure, supported application services and databases and ensure adequate protection is achieved and maintained.
• Oversee end-to-end information security management for the IT network environment – risk assessments, planning and implementation of risk mitigation strategies and initiatives in line with best practices, continuous compliance monitoring and measurement, anchor security improvement and compliance projects, and interface with internal auditors, and enterprise risk management on all assurance matters

Principal Functions
Tactical:

• Develop, manage and implement a comprehensive information security program for Etisalat enterprise IT network environment.
• Support the development, enhancement and implementation of a comprehensive security architecture, policies, standards and processes and ensure compliance across the IT network environment

Operational:

• Develop and maintain an up-to-date security posture assessment for Etisalat enterprise IT network environment.  Ensure a satisfactory/acceptable risk rating from independent assessments is achieved and maintained
• Conduct periodic review of the Etisalat IT network environment security management framework and ensure it is refreshed and enhanced in line with industry trends and regulatory requirements.
• Work with business units and other risk management/assurance functions (Internal Audit & Revenue Assurance) to identify gaps and non-conformities using risk assessments, business impact analysis, system vulnerability assessments and penetration tests etc. Develop and implement recommendations, action plans and strategies to address identified risks and non-conformities
• Raise the security awareness and education level of Etisalat employees (through internal bulletins, regular training and on-boarding for new hires) and  IT vendor personnel
• Support security and forensic investigations and compliance reviews as requested by internal or external auditors
• Play an advisory role in application development, acquisition or delivery projects, to assess information security requirements and ensure that security controls are implemented as planned throughout the project life cycle to fulfill these requirements
• Prepare reports for management attention on residual risks, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.
• Conduct research, assess new threats and security alerts and recommend and follow through on appropriate actions to mitigate them
• Support the evaluation, selection and delivery of information security solutions and projects.
• Interface with others teams within and outside the IT department in the process of delivering security solutions.
• Liaise with vendors, suppliers and partners to ensure effective optimization, adoption and delivery of solutions.
• Carry out other activities as instructed by the Head, Information Risk Management.

Educational Requirements

• First Degree or equivalent in Computer Science/Engineering, Electrical/Electronic Engineering or other numerate science.

Experience,Skills & Competencies

• Six (6) to Eight (8) years relevant work experience, with at least three (3) years in enterprise information security management or IP networking (planning, support) and three (3) years in a supervisory role.
• Possession of relevant IT and telecommunication certification including CISA, CISSP, CISM, CEH, ISO27001 etc.
• Broad experience across the IT/network architecture stack
• Good understanding of telecommunication business and technology model.
• Good understanding of business analysis and project management methods.
• Very good conceptual and analytical thinking skills.
• Good interpersonal and communication skills.

Job Title: Specialist, Mobile Broadband
Location: Lagos, Nigeria
Job Summary

• Develop strategic partnerships with relevant service providers and identify new opportunities to grow Etisalat’s mobile broadband business through innovative services.
• Responsible for strategic plan to effectively optimize the OTT services benefits to the business and the customers alike through appropriate package design, advertising campaign development and choice of the relevant media outlets for the promotion of the products.

Principal Functions  

• Responsible for tracking industry trend by reviewing professional publications and benchmarking state-of-the-art practices to formulate, implement and maintain industry technology strategies.
• Source for partnerships with relevant service provider to drive the adoption of data services and market share while keeping abreast of advancement and global trends in mobile data industry.
• Establish and maintain relationships with key internal and external stakeholders. Set strategic direction for adequate partnership with OTT service providers and maintaining such partnerships for optimal returns to the mobile data strategy of the company.
• Evaluate and maintain effectiveness and efficiency of the strategic partnerships with relevant service providers pertinent to the company’s mobile data strategies.
• Assist in determining and managing the strategic direction/focus of marketing communication for approved mobile broadband propositions-Above The Line (ATL), Below The Line (BTL) and PoSM (in-store)
• Assist in liaison with the Brands and Communication team to develop overall communication strategies for Etisalat Nigeria data strategies as well as support any product related marketing campaigns.
• Provide inputs into yearly data products roadmap and overall marketing plan. Participate in quarterly performance reviews and changes based on analysis of internal capabilities as well as market movements- in line with approved business plans and revenue targets.
• Propose modifications to enhance all data related products/services to suit customer behavioural changes and assist in implementing the unit’s work programs and plans in line with agreed upon procedures and guidelines.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Data Service.
• Perform any other duties as assigned by the Head, Data Service.

Educational Requirements

• First degree or equivalent in relevant discipline; industry certification and/ or postgraduate/ professional qualifications in related field may be an added advantage

Experience, Skills & Competencies 

• Five (5) to eight (8) years’ work experience
• 5 years directly relevant work experience; expert knowledge of industry competitive environment, consumer trends and trade practices; advanced knowledge of the global technology trend; excellent understanding of customer mobile data behaviour; excellent understanding of OTT services and very strong interpersonal skills.

Job Title: Officer, Legal Services
Location: Lagos
Job Summary

• Provide Legal Services support and advice to Etisalat’s regions and ensure the protection of Etisalat’s  s interests.

Principal Functions

• Assist in the resolution of regional legal matters and advise management on any legal peculiarities of the region.
• Assist in monitoring and studying the impact of new laws, regulations and legislation that may affect Etisalat’s activities or employees and make recommendations to the Manager, Legal Services (Regional).
• Ensure that Etisalat’s case and legal position in litigation is adequately represented and associated risks to the organisation are mitigated.
• Assist in resolution of any  dispute by and against Etisalat and manage Etisalat’s legal exposure at the assigned region
• Assist in the preparation and review of regulatory dispute resolution submissions at the regions.
• Participate in the set up and maintenance of a database of all property documents and other related legal documentation in the regions.
• Ensure safe custody of all litigation/dispute resolution files and documents.
• Assist in implementing the unit’s work programs and plans in line with agreed procedures and guidelines.
• Perform any other duties as assigned by the Manager, Legal Services (Regional).

Educational Requirements

• First Degree in Law.

Experience,Skills & Competencies

• One year post NYSC work experience.
• Telecoms Regulations
• Legislation and Compliance
• Legal Contract Drafting
• Conflict Management and Dispute Resolution
• Communication
• Decision Making
• Leadership and People Management
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus.

Job Title: Specialist, Technical Architecture
Location: Lagos
Job Summary

• Support the translation of business requirements into a set of technical specifications for the selection, design and implementation of fit-for-purpose IT Solutions.
• The Technical Architect would work with the project office, testing and other stakeholders to ensure the requirements are delivered according to best practice standards and in alignment with Etisalat architecture principles.

Principal Functions 
Strategic/Tactical:

• Support the translation of Business Strategy into IT Strategy
• Guide technology decisions, ensuring alignment with business objectives and established architecture principles & standards.
• Support the development and maintenance of the roadmap of IT initiatives to deliver the target architecture for the realization of business goals and strategies.

Operational:

• Produce technical specifications and systems integration requirements for IT solution.
• Analyse solution options and articulate justifications / business cases for assigned IT investments.
• Ensure timely, accurate and up to date documentation of the IT landscape.
• Support business process optimization and integration initiatives, covering enterprise application integration and enterprise data integration (EAI & EDI) within both internal and external contexts.
• Provide technical leadership for the implementation and integration of assigned IT projects.
• Ensure all technical documents related to a project are compiled in accordance with IT Architectural Policy and best practices.
• Assist in providing clarity into the definition of test cases for projects.
• Assist in the management of the architecture review board and other IT design groups.
• Support the technology planning team in the definition of processes and frameworks for managing capacity   infrastructure and application licenses.
• Analyse, review and recommend approval on proposed IT solution design as prerequisite for solution build and implementation.
• Ensure compliance to architecture principles at key development checkpoints for solutions in development on the one hand and changes to those in production on the other.
• Evaluate changes to production environment and advice on impact.
• Perform other duties as assigned by the Manager, Solution Architecture.

Educational Requirements

• First degree or equivalent in Computer Science/Engineering, Electrical/Electronic Engineering or other numerate science.

Experience, Skills & Competencies

• Three (3) to five (5) years relevant work experience out of which the candidate must have worked 2 years as a Solution  Architect or Solution Integrator. Experienced in at least any two of the following IT disciplines: technical infrastructure, application development, middleware, database management and operations.
• Good understanding of telecommunication business and technology model.
• Understanding of global acclaimed Architectural frameworks – TOGAF, ZACHMAN, etc.
• Good understanding of domain and relevant technology – telecommunication systems, database, SOA, networking, etc.
• Industry experience in telecommunication is desired.
• Excellent oral, presentation and communication skills.
• Ability to see from and sell to various viewpoints.
• Creative, innovative and pragmatic.

How to Apply:
Interested and qualified candidates should click on the button below. Then, on the loaded page, click on New Jobs (Last 7 days).